Опыт работы
Международный SaaS продукт для автоматизации Facebook и Google рекламы
customer support manager
Ноябрь 2018 — По настоящее время (1 год и 2 месяца)

-Resolving product or service problems by clarifying the customer's complaint via email & Intercom; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Explaining product features and resolving customer service issues via communication channels according to company standards
-Bugs replication and reporting
-Resolving payment disputes, assisting with refunds
- Writing Help center articles & feature announcements
- Managing feature requests
- Communicating and coordinating with internal departments: product, marketing and dev team via Slack
- Creating UX and feature feedback process between support and product teams
- Working on customer segmentation 

Высшее образование
Казанский федеральный университет
Казань
Факультет: Международных отношений и политологии
Сентябрь 2013—Июнь 2017 (3 года и 9 месяцев)
востоковедение и африканистика (арабский язык)
Дополнительное образование
Facebook Blueprint e-courses
 
Course on digital advertising
Октябрь 2019—Октябрь 2019