Bright Pattern was founded in 2010 by the team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.
Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience, they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service technology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels.
Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners. Our 30+ engineers hold over 100 contact center technology patents.