Duties: • Create and execute FlippingBook global sales strategy. • Define and implement strategy to sell FlippingBook's solutions to clients and partners and accelerate acquisition of new consumers with objective to gain market share of global market. • Make monthly, quarterly and yearly sales forecasts for the business and implement the sales plans. • Build & execute agreements with key accounts. • Build & enhance multiple levels of customer relationships. • Build & execute agreements with channel partners to distribute. • Company products through indirect channels. • Define and implement operating plans to grow FlippingBook’s share of volume on key partners, open-up new opportunities.
Joined FlippingBook as a first customer service rep and built a team providing 24/7 global customer service in English. Duties• Build and develop a global team of 24/7 technical support to provide pre and post sale maintenance. • Develop strategy around client technology initiatives. • Drive client satisfaction through proactive evaluation of the operating model and constant assessment of the team and the strategy.• Develop and retain talents by assessing individual capability, undertaking actions to ensure staff engagement and effective performance management.• Feature request and bug report management in order to provide feedback for company's development team to improve software and services. • Constant research of the client profile in order to provide data for company's marketing team.Projects and achievements: • Increased satisfaction rating from 65% to 97%. • Increase customer lifecycle to 350%.• Enabled customer service on the social networks and social mention tracking. 10 platforms including Twitter, Facebook, Stackoverflow, Quora, Adobe forums, etc. • Improved software security system by detection of activity on third-party platforms. 7 successful audits. Team size: 7 agents.Promoted to a new position (Business Development Manager) after building an optimized and full-cycle customer service.
I was in charge with all company resellers, affiliates, client profile researches, email marketing, social media, product management, offline events (CebIT, networking events, Affiliate Summit) and communication with partners.Duties:• Multi-channel marketing, sales, e-commerce, marketing activities & analytics using Google Analytics, KISSmetrics, Optimizely, Eloqua, Compete, SEMrush, Adwords, Mailchimp, Zendesk, SurveyMonkey, Salesforce, Alexa, Moz, BuySellAds, Federated Media, Facebook, Twitter, Youtube, Vimeo, Quora, Wikipedia, etc.• OEM, online sales management through resellers.• Redesign of company's reseller channel.• Acquire new resellers and affiliates.• Account management for resellers.• Affiliate network redesign and management.• Proactive guidance, recommendations and strategies to high-potential resellers & affiliates, resulting in increased performance.• Initiation of new sales and marketing activities for the company (social media marketing, email marketing, seasonal marketing campaigns, account management).• Development and growth of the email marketing program.• Development of social media strategy to open new marketing and sales opportunities.Projects and achievement:• Reseller network revenue growth 250%.• Acquired resellers: SHI, Dell, SoftwareONE, Insight, Accenture, Targetware, HP, PC Ware, Comparex, Grey Matter, Aquion, Softchoice, Compuwave, Computacenter, etc. 40+ new resellers were acquired.• Reseller order frequency improvement 80%.• Affiliate network revenue growth 400%.• Email Marketing revenue growth $200k (year).• Email activity improved from 2-4 campaigns to 5-7 campaigns a year.• Software security system audits (7 audits) to detect vulnerabilities.20+ side projects: Wikipedia, Quora, social mention tracking, preventive fraud detection, customer service reorganization: enabling phone and chat support, e-commerce optimization, etc.Team size: 8 tech & sales repsPromoted to a new position (Director of Sales).
DB Helpdesk was a final position at KROK. I was involved in M.Video and Renaissance Credit projects as well. Duties: • Support of end-users during day-to-day operations in compliance with the SLA.• Providing technical support for the corporate Blackberry users: corporate number activation using UK carriers, data back-up, synchronization etc via T-Mobile roaming network).• Providing support for the corporate remote access users in a primary and 2 back offices in Moscow. • New workplace setup, installation and configuration of AVAYA phones, network equipment, banking hardware/software • SMS server management.• Providing support for Lotus Domino and Lotus Notes users, data migration and users migration.• Participation in the corporate training projects for the company employees. • Full cycle video conference support from installation to configuration of the video hardware and software (Tandberg, Polycom).• Software development team support (J2ME).• Back office IT equipment warehouse management.Projects and achievements:• Bug report system improvement due to the specification of the workflow.• Development of improvements for the inventory management due to the growth of number of employees in the corporate back offices.
Duties: • Consulting of company's B2B and state clients on new IT opportunities. • Software development process management.• Project management. • Design and deployment management.• Pre and post integration maintenance.• Constant research and development of new opportunities for the company. Projects and achievement: • Developed content management and statistics systems to improve internal communications for the Ministry of Justice (7 months).• Content management system for the International Airport of Dushanbe to improve passport checking process (5 months).• Documentation management system for the Ministry of Foreign Affairs to improve visa issuing process (6 months). 8 side projects were finished within 3 years.Team size: 6-10 specialists.