Опыт работы
Panasonic Service CIS
Москва
Technical Support Engineer (CIS)
Октябрь 2007 — По настоящее время (12 лет и 1 месяц)
Dealer and service center technical support on the territory of the Russian Federation and CIS on the following categories of goods: - home appliance goods - healthcare equipment - air-conditioners - power tools - POS terminals - laptops And some other. Professional service center authorization and interaction, Installation company authorization and interaction, Manufacturer interaction, Monthly and annual report generating, Problem solution with dealers and customers, Organization of Service Center interaction, Training – seminar and training holding, Specialized equipment service network forming and planning, Quality control, Multiple problems discovering and analyzing, Rework of defective goods organization Statistical methods of analysis development, Planning of the spares preordering for the new models.
Высшее образование
Национальный исследовательский технологический университет «МИСиС»
Москва
Факультет: Кафедра бизнес-информатики и систем управления производством (ЭУПП)
Январь 2002—Январь 2008 (6 лет)