Small, but interesting e-commerce start-up launched by me.
New professional services start-up was established together with managers from Technoserv. The main specialization is Salesforce CRM consulting, outsourcing and cloud apps development. I headed Salesforce Practice as an expert who had experience with this platform before.Duties:• Go-to-market strategy development and execution;• P&L management;• Business development, leads generation and qualification;• Managing relationships with vendor (Salesforce.com);• Project management.Achievements:• The company was successfully launched and introduced to the target market.• Became partners with Salesforce.com.• Signed contracts and start of outsourcing works with two large customers from pharmaceutical industry.• Implemented lead generation and sales process.• Created Development department (3 developers).• Launched website and internal CRM system.Today we have decided to freeze the business. Nevertheless, I do not regret my decision to run this company, because it was a great experience of creating new business with more experienced partners, during which I have acquired a lot of new skills in management and sales.In spite of the important decision, we continue to support our customers.
Got promoted to Team Lead/Group Manager after performance appraisal.Duties:• Was fully responsible for business analysis and functional solution in the new project in a large oil company (CRM for loyalty management on gas stations);• Team management (up to 5 specialists);• Requirements management;• Managing project plan;• Pre-sale activities.Achievements:• Successfully closed project stage «Analysis» in the new project. Managed with a high degree of uncertainty and together with team we developed a suitable solution for the client.• Implemented new CRM release for call center of one of the customers from banking industry.
Got promoted to CRM Implementation Consultant after performance appraisal.Duties:• Serving company's customers as Consultant;• Requirements elicitation and analysis;• Business process modeling;• GAP identification;• Functional design;• Documentation review and approval together with customer;• Mentoring junior specialists.Achievements:• Successfully completed large work package for one of the Russian banks.• Performed business analysis activities on several projects for banking sector.• Demonstrated professional growth.
Got the job as a Junior Business Analyst.Duties:• Requirement gathering;• Project documentation;• Performing business process analysis;• Developing new skills and techniques, required on large enterprise projects;• Learning new CRM product (Oracle Siebel).Achievements:• All assigned project tasks performed in time with excellence.• Demonstrated professional growth and ability to drive results.
Started my career when was a student.Duties:• Participation in Salesforce CRM implementation and pre-sale projects as Certified Consultant.• Gathering requirements;• Preparing and approving project documentation;• End user trainings;• System customization (objects, fields, business rules, approval processes, validation rules, formula fields, layouts, buttons, reports, dashboards and so on);• Training new SFDC consultants, mentoring.Achievements:• Successful completion of all projects and tasks;• Two certificates received: Certified Administrator, Certified Consultant (now expired).