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Обо мне

A recent convert to all things IT, I started out in banking sales, then worked for a brokerage firm: engaged initially in customer service and later (following promotion) as a mentor for new employees. After six incredible months at Sochi Olympics where I worked for the Organizing Committee I decided to change my career completely - I wanted to learn coding. Now I am a beginner in Python programming interested in Web development, machine learning and computer science in general.

Профессиональные навыки
Опыт работы
Январь 2014 — Май 2014 (5 месяцев)
Rate Card Senior Manager
Сочи
Обязанности и достижения
- ensured timely provision of pre-ordered Rate Card services and goods worth $3.5M needed during the Games (technology, vehicles, furniture) to more than 200 customers: accredited press agencies, broadcasters, National Olympic Committees and partners; - ensured accurate execution of games-time orders worth $300K (validation, fulfillment, delivery and removal) working directly with logistics, technology and transportation teams; - achieved >90% customer satisfaction rate among leading press agencies (Associated Press, Thomson Reuters, Getty Images, etc.) while running Rate Card Service desk at the Main Press Center during the games under stress and tough deadlines; - managed a team of 5 volunteers; - secured timely deposit returns to customers working closely with finance and accounting teams after the games; - received a commendation for the overall performance.
Октябрь 2011 — Декабрь 2013 (2 года и 3 месяца)
Contact Center Senior Specialist
Москва
Обязанности и достижения
- recruited, developed and mentored a team of 25 specialists to become effective in customer service, problem solving and cross-selling skills which resulted in their further promotion within the company; - backed up contact center head’s functions (planning, controlling, operational management, statistics handling) safely whenever required; - created and implemented training program for new employees which improved overall performance and reduced the period needed for new staff to be put on the hotline by 30%.
Ноябрь 2010 — Октябрь 2011 (1 год)
Contact Center Specialist
Москва
Обязанности и достижения
- successfully solved customer issues related to company’s services (brokerage on Moscow Exchange and mutual funds) via phone, e-mail and Skype constantly exceeding company’s customer service standards; - was named “Best employee of the month” several times; - promoted to senior specialist after one year.
Июль 2007 — Ноябрь 2007 (5 месяцев)
Direct Sales Agent
Москва
Обязанности и достижения
- sold Citibank banking products and services (personal loans, credit cards, insurance plans) being among top-performers; - exceeded personal sales quota by 50%.
Ноябрь 2006 — Январь 2007 (3 месяца)
Salesman
Москва
Обязанности и достижения
- maintained contact with customers and detailed knowledge of the products; - exceeded personal sales targets constantly.
Высшее образование
Сентябрь 2009 — Июнь 2011
РУДН
Физико-математических и естественных наук
Москва
Специализация и достижения
M.Sc in Applied Mathematics
Сентябрь 2004 — Июнь 2009
РУДН
Физико-математических и естественных наук
Москва
Специализация и достижения
B.Sc in Computer Science