Technical support engineer level 2

The level-2 technical support analyst is the customer's contact with Global Virtual Opportunities(GVO) via electronic mail, live chat, and sometimes telephone for tier-2 technical support issues. GVO is a leading provider of website hosting and marketing tools that include video conferencing, e-responder, self-video production, lead generation, and web blogging technology platforms.

Responsibilities:

• Resolves customer tickets
• Handles customers via live chat or telephone
• Offers solutions for tier-2 technical problems via e-mail or chat
• Documents technical solutions via customer relationship management (CRM) computer software

Required Skills:

• Advanced Linux administration experience (3 years or more)
• WHM/CPanel experience (1,5 years or more)
• Experience with
• Apache
• MySQL
• PHP
• phpMyAdmin
• Exim/Dovecot
• BIND
• Pure-FTPD
• Firewall
• Experience with troubleshooting of CMS problems (Wordpress is preferable )
• Unix shell scripting
• Experience with Zabbix monitoring system
• Understanding of virtualization

Would be a plus:

• knowledge of Cloudlinux
• knowledge of Linux networking

Required languages:

• Russian (written and spoken)
• English (written and spoken)
• Spanish will be a plus.

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