Customer Support Specialist

Our team

We appreciate such advantages of the small team as everyday communication, trust, and flexibility.

Everybody is involved in many processes, from planning and design (you will directly influence product design) to development. You will sit with the product team. Project and Product Managers are always ready to help you with the non-core problems to free your time for the relevant tasks in which you are really strong.

We are looking for a Customer Support Specialist who will be responsible for customer technical support. 

The main responsibilities are:

• Respond to customer technical requests
• Identify the technical problems and areas of application
• Interact with customers and participate actively in solving the customer service related issues
• Assist in installation, configuration and maintenance of Setka’s products
• Monitor customer satisfaction
• Interact with the development and testing team to fix bugs detected by customers

Desired Skills and Experience

• Fluency in written and spoken English
• Experience with technical customer support
• Excellent communication skills
• Deep technical knowledge of information technologies
• Client-oriented approach and the ability to offer and implement new practices and tools to optimize the operation of the technical support service

What we offer:

• Excellent working conditions and dedicated team
• Attractive career opportunities
• Motivating salary package
• Social benefits
• Free breakfast and lunch