Fraud Specialist

Grabr is a global travel and shopping marketplace, bridging the gap between global products and local shoppers. Shoppers have access to goods that are widely unavailable or expensive in their country, and travelers can use the extra room in their suitcase to make some cash while on the go.

As a Fraud Specialist, you will be the face of the Grabr brand. You will ensure that each and every customer is assisted and protected from fraud. You will constantly share feedback to multiple teams within Grabr to improve our service model and fraud prevention tools.

Responsibilities:

• Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools
• Perform routine account activity review to prevent fraudulent transactions
• Articulate the mission of Grabr and educate customers about the brand and product 
• Assist customers in a warm, friendly, enthusiastic, and timely manner
• Excel in an extremely fast-paced environment; multi-tasking between customers 
• Handle legitimate chargebacks and dispute fraudulent chargebacks
• Work cross-functionally with our finance team to update payment methods and ensure refunds and payouts are executed in a timely manner
• Answer general Russian-language support tickets

Qualifications:

• 1-2 years of customer-facing fraud specialist experience

• Excellent verbal and written communication skills in English & Russian

• Strong computer skills

• High level of organization, multitasking skills and the ability to work under pressure with deadlines

• Ability to take independent action and make sound decisions

• High level of energy, positive attitude and the ability to work cross-functionally with teams

Note: This job will require you to work 7 days a week

How to Apply: Please email covering letter and CV to careers@grabr.io