Support engineer (SL3)

Qoden is a financial technology company focused on the development of cryptocurrency exchange software. We provide enterprise-grade blockchain solutions enabling institutional customers to digitize assets, launch markets, and reduce crypto exchange operational costs. Now we are looking for a Support Engineer (SL3).

Responsibilities:

• Provides Level 3 support for technical infrastructure components (databases, middleware and user interfaces).
• Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (hotfixes, patches).
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production.
• Remediate incidents/outages pertaining to the platform.
• Estimate time required to implement remediation actions.
• Ensures appropriate vendor interaction in a multi-vendor environment.
• Conducts incident and problem management activities.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

Requirements:

• Knowledge of programming languages such as: .NET core, Javascript, JS framework, SQL, PLSQL.
• Experience with the following technologies: database (PostgreSQL), OS (linux), AWS, Terraform, Docker, Git.
• Proficient communication and English language skills (written/verbal) - B2+.
• Good analytical problem solving and troubleshooting capabilities.
• Capabilities to work with virtual teams and matrix organizations.

Preferable: 

• Experience with exchanges and working knowledge of crypto assets.
• Ability to work effectively with senior IT and Business stakeholders.

We offer:

• 2 months probationary period.
• Working schedule: from Monday to Friday from 12:00 to 20:00 by Moscow time.
• You can work remotely or in our office in Saint-Petersburg (close to “Vasileostrovskaya” and “Sportivnaya-2” subway stations).
• Young and friendly team.
• Coffee, tea, sweets every day; pizza every Friday; corporate events on special occasions.