Supervisor

The supervisor will daily communicate with employees of the Company around the globe via corporate mail system, on the phone (support line), and the Service Desk system. The main task is to create a request in the Service Desk system and inform a requester on this. All requests that described in Job Description manual are processed by supervisors. Other requests should be assigned to IT technicians. From time to time, the supervisor can be involved in testing of new IT services that IT Department provides the employees with, and writing instruction for them.

Required Skills:

• University degree in Computer Science, Computer Engineering, Information Systems or similar
• Experience as an employee of call center or as help desk engineer
• Experience in Active Directory – nice to have
• Knowledge of MS Windows 7, 10
• Excellent communication skills, politeness
• High level of English verbal/writing skills (Pre-Intermediate or higher)

Responsibilities:

• Work with requests in the Service Desk system
• Tracking of requests that are being processed by IT technicians
• Monitoring of IT services of the Company, notifications about critical/warning statuses
• Testing of new IT services
• Writing instructions for employees

• Consulting of employees on the support line
• Execution of requests according to Job Description manual

We offer:

• Opportunities for career development
• Opportunities to make business trips (Europe, Canada, USA, Australia, etc)
• Professional growth in the international business environment
• Medical insurance for employees
• Friendly atmosphere, sports activities and corporate events
• Salary will be discussed individually with the successful candidate.