While being a deputy of a Head of Managed Service my main responsibility was coordination of worldspread DEV team after Head of Service leave including the following activities:
- close work with customer onsite to define demands and staying in-touch with the team to provide stable systems work;
- planning and distribution tasks for the team;
- release management and support of postproduction systems stability;
- close work with the team and all stakeholders in order to prioritize demands and find the right solution for some outage happened in PROD Systems.

Being a Knowledge transfer Manager I was responsible for organizing knowledge transition to new Contractor in condition when knowledge transfer must not affect Service production delivery. My key responsibilities were the following:
- Organizing and participation in extensive interaction with the new Contractor and my team;
- managing my DEV Team work to provide stable Service production while knowledge transfer;
- Organizing comfortable conditions for knowledges transfer while working in a cross-cultural environment
- developing new approaches to improve transition process

- Responsibility for primary contact with customer in order to identify requirements;
- Fast learning of new business areas and providing solutions for troubled areas;
- Communication with DEV team in order to provide technical decisions to meet customer needs;
- Producing reports for both internal and external customers;
- Analyzing and sorting out big amount of existing documentation;
- Participation in meetings, including listening, observation and brainstorming.

- Communication with coworkers/Project Managers located in different countries (Germany, USA, India);
- Identifying requirements and tasks for the QA team;
- Estimation, planning and coordination of work of QA team;
- Setting up and maintaining QA processes on the project;
- Reporting of the results of performed by QA team work;
- Motivation and encouraging of QA team members to do their best and solving of internal team issues;
- Taking part in interviewing/questioning of new coming QC engineers. - Training of novice QC engineers based on own developed methodology.

- Design and running of functional test cases and test suites (with Mercury Test Director, MS Visual Studio TFS, Test Link,IBM RQM);
- Testing and analyzing of technical documentation in English;
- Clarifying the details regarding coming application changes and providing ideas to solve existing issues;
- Smoke, Regression, Acceptance, Performance testing of web-applications;
- Bug reporting (JIRA);
- Taking part in business trips and meeting with Customer/Coworkers in order to clarify new requirements and set-up QA processes on the project;
- Depending on project to be a part of a team or play a role of the single QC engineer on the project