• Improved the User Experience and interface for Social Content Widgets, including Gallery, Album andStrip widget;• Contributed to the visual implementation of new widgets, worked closely with VP Engineer;• Performed complete UX design for Social Product Pages, Implemented Social Product Pages layout;• Released for publishing two corporate guides, which included guides graphics design and fileoptimization;• Worked closely with engineering, marketing and sales department which led to new customersacquisition (JustFab, UnderArmour, Reebok)
Serve in internship role as part of MSc degree requirements. Perform design, technical support, and public relations efforts. Prepare weekly performance reports, as well as post-negotiation reports; write client-specific technology updates and revenue / network performance reports. Gather and analyze Web site performance and user interaction data, including weekly site visits, major leads, clicks, and other metrics.♦ Led complete rebranding effort for new Web site, logo, and CVI guide; submitted Web site for “Interaction Design of B2B Corporate Web site for an International Company” course project.♦ Spearheaded design, testing, and deployment of www.metricell.co.uk; integrated social media sites—Facebook, LinkedIn, Twitter—and blogging, interactive newsfeed, secure client accounts, and interactive administrative panel for streamlined content updating.♦ Developed and delivered numerous product presentations, including UK IT award finalist presentation, Appsters award finalist presentation, Sussex business award finalist presentation, webinars to potential clients, and Russian-language product tutorials.♦ Instrumental to winning new business with Russian client; managed all aspects of project and trained local representatives on software and technology promotion. ♦ Recommended, gained buy-in, and created all videos for use in promotional and training activities.♦ Collaborated on preparations for official visit from Duke of Gloucester scheduled for November ‘14.♦ Leverage proactive approach and excellent multitasking skills to handle concurrent projects and consistently meet deadlines.
Tested and debugged Web site prior to deployment. Communicated with video and IT teams to verify content; tracked delivery and published video and news content. Reported daily blog activity. Successfully published 12 videos and wrote / published 30 news articles during course of 3-day annual meeting.________________________________________________James Bregman (Web Manager at EBRD) says:Yana worked at the EBRD to provide operational support during a busy period and was a hard-working and efficient member of the team. She is pleasant to work with and worked very competently and quickly on a number of tasks, some making use of her IT knowledge. I would not hesitate to recommend Yana to recruiters.
Returned in contracted role to provide technical support, troubleshooting, and problem resolution using social media tools / forums. Assist with product testing and release management; track and report on bugs. Collaborate with development, product maintenance, and support teams; write technical and support documentation. Prepare weekly reports summarizing social media activity. Wrote and edited 500+ knowledge base articles within a one-year period and posted 1500+ answers in company forums; obtained 2000 views in two days for knowledge base article on critical issue. Managed internal forum and responded to highly complex questions resulting in 2% decrease in escalation rate within one week; coordinated weekly forum contest among all outsourced vendors. Developed and implemented strategy to alert product maintenance team to high-priority issues raised through to social media.
Provided second-line support to clients across Europe, US, Australia, and New Zealand via email, phone, and remote access. Reported all bugs to product maintenance team; alerted account managers to issues with vendors. Achieved high levels of client satisfaction by effectively handling complex issues in a timely and thorough manner; completed 3000+ help desk tickets. Closely tracked feedback from 500+ beta testers, reported 50+ bugs and 20+ feature requests to development team. Stepped up to take hands-on role in creating troubleshooting guidelines, developing knowledge base articles, and managing beta tester feedback.