Профессиональные навыки
Опыт работы
Февраль 2013 — по настоящее время
ReadyPulse
Web developer, IT Internship
Москва
Обязанности и достижения

• Improved the User Experience and interface for Social Content Widgets, including Gallery, Album andStrip widget;• Contributed to the visual implementation of new widgets, worked closely with VP Engineer;• Performed complete UX design for Social Product Pages, Implemented Social Product Pages layout;• Released for publishing two corporate guides, which included guides graphics design and fileoptimization;• Worked closely with engineering, marketing and sales department which led to new customersacquisition (JustFab, UnderArmour, Reebok)

Май 2012 — Январь 2013
Metricell
Web developer, IT Internship
Москва
Обязанности и достижения

Serve in internship role as part of MSc degree requirements. Perform design, technical support, and public relations efforts. Prepare weekly performance reports, as well as post-negotiation reports; write client-specific technology updates and revenue / network performance reports. Gather and analyze Web site performance and user interaction data, including weekly site visits, major leads, clicks, and other metrics.♦ Led complete rebranding effort for new Web site, logo, and CVI guide; submitted Web site for “Interaction Design of B2B Corporate Web site for an International Company” course project.♦ Spearheaded design, testing, and deployment of www.metricell.co.uk; integrated social media sites—Facebook, LinkedIn, Twitter—and blogging, interactive newsfeed, secure client accounts, and interactive administrative panel for streamlined content updating.♦ Developed and delivered numerous product presentations, including UK IT award finalist presentation, Appsters award finalist presentation, Sussex business award finalist presentation, webinars to potential clients, and Russian-language product tutorials.♦ Instrumental to winning new business with Russian client; managed all aspects of project and trained local representatives on software and technology promotion. ♦ Recommended, gained buy-in, and created all videos for use in promotional and training activities.♦ Collaborated on preparations for official visit from Duke of Gloucester scheduled for November ‘14.♦ Leverage proactive approach and excellent multitasking skills to handle concurrent projects and consistently meet deadlines.

Май 2012 — Июнь 2012
EBRD
Web assistant at Annual Meeting
Москва
Обязанности и достижения

Tested and debugged Web site prior to deployment. Communicated with video and IT teams to verify content; tracked delivery and published video and news content. Reported daily blog activity. Successfully published 12 videos and wrote / published 30 news articles during course of 3-day annual meeting.________________________________________________James Bregman (Web Manager at EBRD) says:Yana worked at the EBRD to provide operational support during a busy period and was a hard-working and efficient member of the team. She is pleasant to work with and worked very competently and quickly on a number of tasks, some making use of her IT knowledge. I would not hesitate to recommend Yana to recruiters.

Ноябрь 2011 — Декабрь 2012
Parallels
CS technical specialist, contractor
Москва
Обязанности и достижения

Returned in contracted role to provide technical support, troubleshooting, and problem resolution using social media tools / forums. Assist with product testing and release management; track and report on bugs. Collaborate with development, product maintenance, and support teams; write technical and support documentation. Prepare weekly reports summarizing social media activity. Wrote and edited 500+ knowledge base articles within a one-year period and posted 1500+ answers in company forums; obtained 2000 views in two days for knowledge base article on critical issue. Managed internal forum and responded to highly complex questions resulting in 2% decrease in escalation rate within one week; coordinated weekly forum contest among all outsourced vendors. Developed and implemented strategy to alert product maintenance team to high-priority issues raised through to social media.

Июль 2010 — Октябрь 2011
Parallels
Technical Support Engineer
Новосибирск
Обязанности и достижения

Provided second-line support to clients across Europe, US, Australia, and New Zealand via email, phone, and remote access. Reported all bugs to product maintenance team; alerted account managers to issues with vendors. Achieved high levels of client satisfaction by effectively handling complex issues in a timely and thorough manner; completed 3000+ help desk tickets. Closely tracked feedback from 500+ beta testers, reported 50+ bugs and 20+ feature requests to development team. Stepped up to take hands-on role in creating troubleshooting guidelines, developing knowledge base articles, and managing beta tester feedback.